Help Center
Screen Shows Offline
Overview
A screen can go Offline for several reasons.
Check these in order:
1. Power – Is the TV and player device powered on?
2. Internet – Is the device connected to Wi-Fi or Ethernet?
3. App running – Is the Signmitra Player app open on the device?
4. Subscription – Is your subscription active?
Fixes:
• Restart the TV device
• Check Wi-Fi connection on the device
• Open the Signmitra Player app manually
• Verify subscription status in dashboard
• If device recently paired, wait 2-3 minutes for first heartbeat
If still offline after these steps, create a support ticket.
Check these in order:
1. Power – Is the TV and player device powered on?
2. Internet – Is the device connected to Wi-Fi or Ethernet?
3. App running – Is the Signmitra Player app open on the device?
4. Subscription – Is your subscription active?
Fixes:
• Restart the TV device
• Check Wi-Fi connection on the device
• Open the Signmitra Player app manually
• Verify subscription status in dashboard
• If device recently paired, wait 2-3 minutes for first heartbeat
If still offline after these steps, create a support ticket.
Frequently Asked Questions
Why does a screen suddenly go Offline?
Common causes: internet outage, TV power off, player app crashed, or subscription expired.
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