Help Center
Slow Content Download
Overview
Content taking too long to appear on screen?
Causes:
• Large video files
• Slow internet on the player device
• Many slides with high-resolution images
Fixes:
• Optimize media: Compress images, reduce video bitrate
• Use Ethernet instead of Wi-Fi for the TV
• Reduce playlist size (fewer slides per playlist)
• Check internet speed: Run a speed test on the TV
• Move Wi-Fi router closer to the device
Ideal: 10+ Mbps download speed on the player device.
Causes:
• Large video files
• Slow internet on the player device
• Many slides with high-resolution images
Fixes:
• Optimize media: Compress images, reduce video bitrate
• Use Ethernet instead of Wi-Fi for the TV
• Reduce playlist size (fewer slides per playlist)
• Check internet speed: Run a speed test on the TV
• Move Wi-Fi router closer to the device
Ideal: 10+ Mbps download speed on the player device.
Was this article helpful?
Related Articles
Search Other Topics
Still need help?
Our team can help you with setup, device pairing, scheduling, and billing.