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Content Not Updating on Screen
Troubleshooting
Content Not Updating on Screen
Troubleshoot when new content is not appearing on the player.
Overview
If the dashboard shows changes but the TV plays old content:
1. Check playlist assignment – Is the correct playlist assigned to the screen?
2. Check schedules – Is a scheduled playlist overriding the default?
3. Force sync – Go to the screen and click "Force Sync"
4. Check media status – Are all media files fully processed?
5. Player cache – Restart the player app to clear cache
6. Internet speed – Slow connections delay content download
Note: After saving changes, allow 2-5 minutes for the player to detect and download the update.
1. Check playlist assignment – Is the correct playlist assigned to the screen?
2. Check schedules – Is a scheduled playlist overriding the default?
3. Force sync – Go to the screen and click "Force Sync"
4. Check media status – Are all media files fully processed?
5. Player cache – Restart the player app to clear cache
6. Internet speed – Slow connections delay content download
Note: After saving changes, allow 2-5 minutes for the player to detect and download the update.
Frequently Asked Questions
Why is old content still playing after I changed the playlist?
Allow 2-5 minutes for the player to detect changes. Try "Force Sync" from the screen page.
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