Refund & Cancellation Policy

Subscriptions, software licences, storage add-ons, and other digital Services are provided on an "as is" and "as available" basis and are normally billed in advance. Except where required by applicable law, stated in a specific written offer, or expressly agreed by Signmitra in writing, fees already paid are non-refundable.

We do not ordinarily provide refunds or credits for a partially used billing period, unused time, change of mind, failure to use the Services, or screens and devices that are offline because of hardware, internet, power, configuration, or other conditions outside Signmitra's control. Nothing in this section limits the rights described in section 5.

Where your order or payment method enables automatic renewal, your subscription will renew for the applicable billing period unless you cancel before the renewal date. You may request cancellation through an available in-app cancellation option or by emailing support@signmitra.com with your account details.

Cancellation normally takes effect at the end of the current paid period and stops future renewal charges. It does not ordinarily refund the current billing period. Removing a payment method, uninstalling a player, disconnecting a screen, or ceasing to use the Services does not by itself cancel a subscription. You are responsible for submitting the cancellation request before the next renewal date and retaining the confirmation.

A free plan or free trial does not itself incur a subscription charge. No cancellation payment is required for a free period. If you choose to convert to a paid plan, billing begins according to the plan, order, and billing cycle shown at checkout.

If a trial or promotion is configured to convert or renew automatically, that condition and the applicable price will be shown as part of the offer or checkout. Cancel before the stated conversion or renewal date to avoid the next charge.

Signmitra provides digital signage software and does not sell Digital Screens, Smart TVs, media players, TV sticks, mounts, cables, or other physical display hardware. Accordingly, Signmitra does not accept hardware returns or issue refunds for hardware purchased from another seller.

Any hardware purchase, delivery, warranty, return, replacement, cancellation, or refund is governed by the terms of the retailer, manufacturer, marketplace, or other seller from whom you bought it. Please contact that seller directly. Signmitra may provide general compatibility guidance, but this does not make Signmitra the seller or warrantor of third-party hardware.

Nothing in this policy excludes, restricts, or overrides any consumer, statutory, warranty, cancellation, chargeback, or refund right that cannot lawfully be waived under the laws applicable to you. Where the Services are defective, deficient, not as described or agreed, incorrectly charged, or otherwise subject to a mandatory remedy, the applicable legal right prevails over any conflicting part of this policy.

Eligibility and the remedy available depend on the facts, the transaction, and the law of the relevant jurisdiction. Signmitra may request information reasonably necessary to verify the account, payment, service issue, or claimed entitlement.

Email support@signmitra.com or use an available in-app cancellation option. Include your account name, registered email address, invoice or transaction reference, plan, payment date, reason for the request, and any supporting information. Do not email passwords, one-time codes, complete card numbers, CVVs, or bank credentials.

If a refund is approved, it will normally be sent to the original payment method within 7–14 business days after approval. Banks and payment processors may require additional time to post the amount. Taxes, gateway rules, currency conversion, chargebacks, and payment-provider procedures may affect the final timing or amount.