Terms & Conditions

"Platform" means the Signmitra web application, dashboard, slide editor, scheduling system, and all related tools.
"Player" or "Signmitra Player" means the Android TV / Fire TV application available on Google Play Store that displays content on screens.
"User" or "you" means any individual, business, or entity that creates an account, accesses the dashboard, or uses the Services.
"Slide" means a single digital signage design created in the Signmitra editor.
"Playlist" means an ordered collection of Slides with duration and transition settings.
"Screen" means a virtual representation of a physical display device managed through the platform.
"Device" means the physical hardware (Android TV, Fire TV Stick, Android TV box, tablet, etc.) running the Signmitra Player.
"Team Member" means an invited user granted limited access to a primary User's account.
"Support PIN" means a temporary, time-limited, single-use authentication code generated by the User to grant Signmitra support staff controlled access to the User's account.
"Content" means all images, videos, text, widgets, media files, and other materials uploaded or created by the User.
"Subscription" means a paid or free plan that determines the User's access to features, screen limits, and storage quota.

To use Signmitra, you must be at least 18 years of age and legally capable of entering into binding agreements under the laws of your jurisdiction. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. Organizations must ensure that all Team Members added to their account also meet these eligibility requirements.

To access the platform you must create an account by providing accurate, current, and complete information including your name, email address, and a secure password. You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account, including actions by Team Members
• Ensuring your email address and profile information remain accurate and up to date

You must notify us immediately at the first sign of any unauthorized access to your account. We reserve the right to suspend accounts where we reasonably believe credentials have been compromised. Sharing account credentials with unauthorized individuals is strictly prohibited.

Signmitra provides a cloud-based digital signage and customer-engagement platform. Depending on your plan, region, device, and the features enabled for your account, the Services may include:

• Content creation — slide design, templates, media blocks, AI-assisted tools, page building, reusable sections, and multilingual content
• Publishing and playback — playlists, screens, device pairing, scheduling, quick publish, offline caching, transitions, and recurring or campaign-based playback
• Media management — upload, folder upload, external media URLs, storage, search, preview, thumbnails or posters, download, and delivery through hosting or content-delivery infrastructure
• Device operations — player pairing, screen and device groups, status monitoring, sync controls, reports, and remote configuration
• Business applications — digital menus, kiosks, queues, product catalogues, event displays, building directories, bulletin boards, social walls, live streams, calendars, clocks, and other supported apps
• Website and engagement tools — public pages, blogs, reviews, forms, appointments, custom domains, progressive web app settings, lead flows, chatbots, and embedded media
• Advertising and analytics — platform advertising campaigns, playback reports, audience or conversion analytics, and supported attribution integrations
• Administration and collaboration — teams, permissions, audit logs, notifications, subscriptions, partner tools, support tickets, Help Center, and controlled support access

Features may be introduced, renamed, changed, limited, or discontinued as the platform evolves. Current dashboard descriptions and plan details determine which features are available to you.

The Signmitra Player is an Android application available on the Google Play Store designed to run on Android TV, Amazon Fire TV, Android TV boxes (Mi Box, NVIDIA Shield, etc.), and compatible Android devices.

By installing and using the Player:
• You agree to the Google Play Store terms of service in addition to these Terms
• The Player requires a stable internet connection (Wi-Fi or Ethernet) and Android 5.0 or higher
• The Player connects to the Signmitra platform to download and display assigned playlist content
• The Player sends periodic heartbeat data (online status, app version, device model) to the platform for monitoring
• You are responsible for the physical device, its internet connectivity, power supply, and proper configuration
• Auto-start, display orientation, and refresh interval settings are your responsibility to configure

Signmitra is not liable for playback issues caused by incompatible hardware, insufficient internet bandwidth, power outages, or device-level software conflicts.

Signmitra offers free, trial, and paid subscription plans. Each plan defines the number of screens, storage quota, and features available to you.

• Billing Cycles: Subscriptions are available on monthly or annual billing cycles. Annual plans offer a discount compared to monthly.
• Payment: Payments must be made in advance through the supported payment gateways. Failure to pay may result in service suspension.
• Upgrades: You may upgrade your plan at any time. The upgrade takes effect immediately upon payment. Pricing is prorated where applicable.
• Downgrades: You may downgrade your plan. The downgrade takes effect at the end of the current billing period. You may need to reduce screens or storage usage to match the new plan limits before the downgrade activates.
• Renewals: You are responsible for renewing your subscription before the expiry date. A grace period may apply after expiry, during which your data is preserved but screens go offline.
• Additional Storage: You may purchase supplemental storage packs. These have their own expiry dates independent of your subscription.
• Coupons & Promotions: Promotional discounts are applied at checkout and are subject to their own terms. Signmitra reserves the right to modify or discontinue promotions at any time.
• Taxes: Prices may be exclusive of applicable taxes (GST, VAT, etc.), which will be added at checkout based on your billing address.
• Refunds: Subscription fees are generally non-refundable. Exceptions may apply under Indian consumer protection law or at our sole discretion.

Signmitra may offer free trials or promotional subscription plans at its sole discretion. These offers are temporary and subject to the following conditions:

• Free trials provide limited access to platform features for a specified period
• At the end of the trial, continued use requires purchasing a paid subscription
• Signmitra reserves the right to modify, limit, or discontinue free trials at any time without prior notice
• Only one free trial is permitted per user or organization
• Abuse of trial periods (including creating multiple accounts) may result in account suspension

Payments on Signmitra are processed through trusted third-party payment gateways including Razorpay, Stripe, PayPal, Flutterwave, Paytm, and MercadoPago (as applicable based on your region and the platform configuration).

• We do not store your credit card, debit card, or banking details on our servers
• All payment data is handled directly by the respective payment gateway under their own terms and privacy policies
• You agree to the terms of service of the payment gateway used for your transaction
• In the event of a payment dispute, you should contact the payment gateway directly, though we will assist where possible
• Recurring subscriptions may be charged automatically based on your billing cycle unless cancelled before renewal

You are solely responsible for all Content uploaded, created, or displayed through your Signmitra account. This includes slides, media files, text, widgets, blog posts, profile information, and any other material.

You agree that your Content will NOT:
• Infringe on any copyright, trademark, or other intellectual property rights of third parties
• Contain obscene, defamatory, threatening, discriminatory, or hateful material
• Violate any applicable local, state, national, or international law or regulation
• Contain malware, viruses, or malicious code
• Misrepresent your identity or impersonate another person or entity
• Display content that could endanger public safety

We reserve the right to remove Content that violates these Terms without prior notice. Repeated violations may result in account termination.

You retain full ownership of all Content you upload or create on Signmitra. By using the platform, you grant Signmitra a limited, non-exclusive, revocable license to store, process, cache, transmit, and display your Content solely for the purpose of delivering the Services to you and your paired Devices.

This license does not grant Signmitra the right to sell, sublicense, or use your Content for marketing purposes without your explicit written consent. Upon account deletion or Content removal, we will delete your Content from active storage within a reasonable timeframe, subject to backup retention cycles.

Your subscription plan may include a defined quota for uploaded media and generated assets. The following rules apply:

• Supported file types, codecs, dimensions, durations, and maximum file sizes are those shown in the relevant upload screen and may change for security, compatibility, or performance reasons
• Media may be uploaded individually, through supported folder upload, or referenced through an external URL where that option is available
• Signmitra may validate, scan, rename, transcode, compress, cache, generate thumbnails or posters for, and distribute media through storage and content-delivery infrastructure to provide the Services
• Storage usage is calculated using the files and generated assets counted by the platform; cached copies may remain temporarily after deletion
• If you exceed your quota, further uploads or processing may be restricted until you remove content or purchase additional storage
• Removing, moving, restricting, or replacing media may affect any slide, playlist, page, campaign, app, or support thread that references it
• External media remains dependent on the source provider, URL permissions, browser or device policies, bandwidth, and availability

You are responsible for retaining original copies of important files and confirming playback on your intended devices before relying on the content in production.

Account owners may invite Team Members to help manage slides, playlists, screens, and other platform features.

• The account owner is responsible for all actions performed by their Team Members
• Team Members are granted role-based permissions as configured by the account owner
• Team Members cannot access billing information, make payments, or delete the primary account
• The account owner may revoke Team Member access at any time
• Team Member invitations are sent via email and require the invitee to create their own credentials

Signmitra is not responsible for unauthorized actions performed by Team Members. Account owners should regularly review and manage Team Member permissions.

Signmitra provides a Support PIN feature that allows users to grant temporary, controlled access to their account for the purpose of receiving technical support.

• The Support PIN is generated by the User from the Support Home page and is valid for 15 minutes
• The PIN is single-use and automatically expires after the allotted time
• During a support session, the support agent has limited permissions: they can view slides, playlists, screens, and device configurations but CANNOT access billing, payment information, or delete the account
• All actions performed during a support session are logged for audit purposes
• The User may end the support session at any time from the Support Home page
• Users must NEVER share their Support PIN with anyone outside the official Signmitra support team

Signmitra is not responsible for any consequences arising from sharing Support PINs with unauthorized individuals.

The scheduling feature allows Users to configure automatic playlist switching based on specific dates, times, and days of the week.

• Scheduled playlists override the default assigned playlist during their active time window
• When multiple schedules overlap, the most recently created schedule takes priority
• Users are responsible for configuring schedules correctly; Signmitra is not liable for incorrect content displayed due to misconfigured schedules
• Expired schedules are automatically ignored by the system
• Schedule execution depends on the player device being online and connected

Signmitra allows users to create a public-facing profile with customizable sections (Home, About, Services, Reviews, Skills, Resume, Portfolio, Team, Facts), a blog with categories and tags, and custom domain mapping.

• You are responsible for the accuracy of all information displayed on your public profile
• Blog posts, reviews, and portfolio items must comply with the Content Responsibilities outlined in Section 10
• Custom domain mapping requires an active paid subscription. You must own the domain and have access to its DNS settings. Signmitra is not responsible for DNS propagation delays or domain registrar issues.
• PWA (Progressive Web App) configuration allows your profile to be installable on mobile devices. You are responsible for providing appropriate app icons and metadata.
• Profile layouts, banners, and features can be toggled on or off using Manage Features. Disabled sections are not visible to the public.
• Appointment booking functionality, if enabled, is a convenience feature. Signmitra is not liable for missed appointments or scheduling conflicts.

All Signmitra software, code, designs, logos, trademarks, documentation, editor tools, widgets, player applications, and platform content are the exclusive intellectual property of Graphonix Infotech Pvt. Ltd. and are protected under applicable copyright, trademark, and intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable license to use the platform and Player application solely for their legitimate business signage purposes during their active subscription period. You may not:

• Copy, modify, reverse-engineer, decompile, or create derivative works of the platform or Player software
• Remove or alter any proprietary notices, labels, or trademarks
• Resell, sublicense, or redistribute access to the platform without a valid Reseller partnership agreement
• Use automated bots or scripts to access the Services

The Signmitra platform requires compatible hardware and reliable internet connectivity. You acknowledge that:

• Player devices must meet minimum system requirements (Android 5.0+, 100MB free storage, stable internet)
• Content download speed and sync performance depend on your internet bandwidth and device capabilities
• Signmitra is not responsible for service disruptions caused by internet outages, power failures, device malfunctions, hardware incompatibility, or third-party software conflicts
• It is the User's responsibility to configure device settings including auto-start, screen orientation, sleep mode, and HDMI input
• Ethernet connections are recommended over Wi-Fi for mission-critical displays

We strive to maintain high availability of the Signmitra platform and support infrastructure. However:

• We do not guarantee 100% uptime. Planned maintenance, server updates, and infrastructure improvements may cause temporary interruptions.
• We will make reasonable efforts to schedule maintenance during low-usage hours and notify users in advance where possible.
• Emergency maintenance may occur without prior notice to protect platform integrity and security.
• Signmitra is not liable for any business losses, revenue impact, or damages caused by temporary service unavailability.

When your subscription expires:

• Screens go offline — the Player stops syncing new content
• Dashboard access becomes restricted
• New uploads and content creation are disabled
• A grace period applies during which all your data (slides, playlists, media, profile, settings) is fully preserved
• If you renew within the grace period, all services resume immediately with no data loss
• If you do not renew within the grace period, Signmitra reserves the right to permanently delete your content, media, and account data
• Additional purchased storage follows its own expiry date; if not renewed, files exceeding your base storage quota may be flagged or removed

We strongly recommend downloading or backing up important content before your subscription expires.

Users may deactivate their account at any time from the sidebar. Deactivation temporarily hides your public profile and pauses screen activity but does NOT delete your data. You can reactivate your account by logging in and clicking Activate.

Signmitra may suspend or terminate your account if:
• You violate these Terms or any applicable law
• Payments are overdue beyond the grace period
• Your account is used for fraudulent, abusive, or illegal purposes
• Automated or bot access is detected

Upon termination by Signmitra, you will be notified via email. You may request a copy of your Content within 30 days of termination, after which it may be permanently deleted.

Signmitra may use or connect with third-party services for payment processing, communications, authentication, maps, calendars, social feeds, video or streaming embeds, analytics and advertising attribution, AI-assisted features, application distribution, cloud hosting, storage, and content delivery. The providers available may vary by plan, region, configuration, and time.

When you activate, connect, or provide credentials for an integration, you authorize Signmitra to exchange the information reasonably necessary to perform the requested function. You are responsible for having the required account, licence, permissions, and consents and for complying with the provider's terms. Third-party services are governed by their own terms and privacy policies. Signmitra does not control and is not responsible for their content, decisions, accuracy, availability, security, policy changes, rate limits, or continued compatibility. We may suspend or remove an integration where necessary for security, compliance, reliability, or product reasons.

To the maximum extent permitted by applicable Indian law:

• Signmitra provides the Services on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure
• Signmitra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of business, revenue, profits, data, goodwill, or any other intangible losses
• Our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to Signmitra in the twelve (12) months immediately preceding the claim
• We are not liable for content displayed on screens due to user error, misconfigured schedules, or incorrect playlist assignments

You agree to indemnify, defend, and hold harmless Graphonix Infotech Pvt. Ltd., its directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:

• Your use of the Services or violation of these Terms
• Content you upload, display, or distribute through the platform
• Infringement of any third-party intellectual property, privacy, or other rights
• Any activity under your account, including actions by Team Members
• Your violation of any applicable law or regulation

When using Signmitra, you agree not to:

• Use the platform to display illegal, harmful, misleading, or fraudulent content
• Attempt to gain unauthorized access to other users' accounts, data, or systems
• Interfere with or disrupt the platform, servers, or connected networks
• Use automated scripts, bots, or crawlers to access the Services
• Overload the platform with excessive API calls, requests, or uploads beyond reasonable usage
• Circumvent any usage limits, security features, or access controls
• Use the platform for bulk spam, phishing, or social engineering attacks
• Resell or redistribute access to the platform without authorization

Violation of this policy may result in immediate account suspension or termination without prior notice.

Signmitra reserves the right to update, modify, or replace these Terms & Conditions at any time. We will make reasonable efforts to notify users of significant changes via email or dashboard notification. The "Last Updated" date at the top of this page indicates when the Terms were last revised. Your continued use of the platform after the publication of updated Terms constitutes your acceptance of those changes. If you disagree with any modifications, you must stop using the Services and close your account.

These Terms are governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in Meerut, Uttar Pradesh, India.

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of thirty (30) days. If unresolved, either party may pursue legal remedies in the competent courts.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

These Terms & Conditions, together with the Privacy Policy and any plan-specific terms presented at checkout, constitute the entire agreement between you and Graphonix Infotech Pvt. Ltd. regarding the use of Signmitra. These Terms supersede all prior or contemporaneous oral or written agreements, proposals, and representations.

Signmitra may make the website, dashboard, help content, communications, and other parts of the Services available in multiple languages. We take every reasonable care to keep translations clear, accurate, and suitable for users. Nevertheless, language content may occasionally contain an inadvertent error, omission, regional variation, or difference in meaning, including where automated translation tools are used. We request your understanding for any such error. If you notice an issue or have a better translation, please submit a suggestion through the Support section of your Signmitra account or email support@signmitra.com. We will review reasonable suggestions and update translations where appropriate. If a translated version conflicts with the English version, the English version will prevail to the extent permitted by applicable law.

Signmitra may provide tools that use artificial intelligence or automated systems to generate, translate, summarize, recommend, resize, or otherwise assist with text, images, layouts, campaigns, and other content. AI output may be incomplete, inaccurate, biased, unsuitable, non-exclusive, or similar to material generated for others. You must review and approve output before publishing or relying on it.

You are responsible for your prompts, source material, generated output, and its use, including checking factual claims, intellectual-property rights, privacy, permissions, advertising claims, and suitability for your audience. You must not use these tools to impersonate or deceive, create unlawful or harmful material, violate third-party rights, or bypass required disclosures. Where applicable law or platform policy requires synthetically generated information to be labelled, disclosed, or traceable, you must preserve and display the required notice or metadata. Signmitra may add or preserve labels or metadata and may restrict or remove AI-related content or access where reasonably required. AI output is not legal, medical, financial, or other professional advice. Third-party AI providers may process submitted material solely as described in the applicable Privacy Policy, product notice, or provider terms.

Where platform advertising or campaign features are available, advertisers are responsible for campaign content, destination links, offers, targeting inputs, schedules, frequency settings, budgets, permissions, and compliance with all applicable advertising, consumer-protection, intellectual-property, privacy, and industry-specific rules. Claims must be truthful, substantiated, and not misleading.

Signmitra may review, reject, pause, limit, or remove an advertisement or campaign for legal, policy, technical, quality, safety, or inventory reasons. Approval does not transfer responsibility for the advertisement to Signmitra. Campaign reach, impressions, playback, clicks, leads, conversions, frequency, and reports are estimates affected by device connectivity, player state, inventory, attribution settings, browsers, external platforms, and user behaviour; no particular result is guaranteed. Billing, credits, cancellations, or refunds are governed by the campaign terms shown at purchase or in the applicable plan.

The page builder and related tools may let you publish public pages, forms, tabs, media, videos, links, widgets, custom domains, and third-party embeds. You are the publisher of your pages and are responsible for their content, accessibility, accuracy, notices, permissions, and legal compliance. You must test saved pages and media on the browsers, screen sizes, and devices relevant to your audience.

Embedded or externally hosted content remains subject to the source provider's availability and policies. Features such as autoplay, looping, sound, cookies, tracking, and full-screen playback may be restricted by a browser, operating system, device, network, or third party and are not guaranteed. Signmitra may disable unsafe code, unsupported embeds, or content that violates these Terms.

Signmitra may offer applications and industry modules such as digital menus, kiosks, queue management, event displays, product catalogues, building directories, bulletin boards, social walls, live streams, calendars, clocks, Wi-Fi tools, and similar features. Availability and behaviour vary by plan, configuration, connected service, and device.

You are responsible for the accuracy and timely maintenance of prices, availability, queue status, event details, directions, alerts, product information, and other operational content. These modules are convenience and communication tools and must not be used as the sole system for emergency warnings, public safety, medical decisions, access control, financial records, or other safety-critical or legally mandated functions. Maintain appropriate independent procedures and backups.

Dashboards, playback logs, audience measurements, device reports, campaign metrics, attribution events, and recommendations are provided for operational and informational purposes. Figures may be delayed, sampled, deduplicated, estimated, blocked, or revised and may differ from records held by advertising platforms, analytics providers, payment gateways, devices, or other third parties. Signmitra does not guarantee that every playback, click, lead, trial, purchase, or other event will be recorded or attributed.

If you enable pixels, tags, cookies, conversion APIs, audience measurement, or other tracking for your content, you are responsible for providing required notices, obtaining valid consent, configuring the tools lawfully, and responding to data-subject or consumer requests. Do not use reports as the sole basis for audited financial, regulatory, safety, or legal decisions.

Partner, reseller, referral, wallet, delegated-support, or white-label features may be subject to a separate written agreement, programme policy, order form, or commercial schedule. If those documents conflict with these Terms on a partner-specific matter, the applicable partner document will control for that matter.

Partners are responsible for their customer relationships, authorised account access, representations, pricing, taxes, branding, content, first-line support, and compliance with applicable law. Partners must not make warranties or commitments on behalf of Signmitra unless expressly authorised in writing. We may withhold, reverse, suspend, or investigate benefits, credits, commissions, or access associated with fraud, abuse, chargebacks, policy violations, or inaccurate information, subject to the applicable programme terms.

Users and authorised Signmitra personnel may exchange messages and, where enabled, images, videos, files, or external video links through support tickets or related communications. You grant Signmitra permission to store, process, preview, transmit, and include such material in support notifications as reasonably necessary to investigate and respond to the request.

Do not submit passwords, one-time codes, full payment-card details, unnecessary sensitive personal data, unlawful material, malware, or content you are not authorised to share. Email recipients may be able to download or follow attachments and links. Signmitra may scan, restrict, remove, or decline attachments for security, size, format, rights, or policy reasons. Support material is handled and retained in accordance with the Privacy Policy and applicable retention practices.

Features identified as beta, preview, experimental, early access, or under development may be incomplete, change without notice, contain errors, or be suspended or discontinued. They are provided on an as-is and as-available basis and should not be used for safety-critical or irreversible workflows. You should keep independent backups and test important content, pages, campaigns, automations, and device behaviour before production use. Feedback you voluntarily provide may be used to improve the Services without obligation to you, provided we do not claim ownership of your underlying Content.

Signmitra may preserve records, restrict access, add notices, disable playback, or remove content where reasonably necessary to comply with law, a valid government or court direction, third-party rights, platform safety, or these Terms. Users must cooperate with lawful requests and must not remove required disclosures, provenance information, or synthetic-content labels.

To report unlawful content, intellectual-property infringement, a misleading advertisement, a translation issue, or another concern, use the Support section in your account or email support@signmitra.com with the relevant URL, screen or campaign reference, a clear description, and supporting information. We may request identity or authority verification and will review the complaint under applicable law and our processes. Nothing in these Terms limits any non-waivable consumer or statutory right.